Cancellation & Refunds
Events are strictly time-bound. Artists block their dates and Reject other offers for you. Due to this, our refund structure is strictly tiered based on notice period.
Cancellations by Client
Because our verified network commits exclusive dates to your event, partial or full refunds depend exclusively on the notice given prior to the scheduled performance:
The advance payment is refunded minus processing charges. The platform fee is strictly non-refundable.
Half of the booking value must be paid to compensation the artist for lost work.
No refund is issued. The full advance serves as a cancellation penalty, as it is impossible for the artist to secure alternate work so close to the date.
Cancellations by Artist/Vendor
Our curation team rigorously vets every artist and vendor. While extremely rare, if an artist or vendor must cancel due to a medical emergency or an act of God:
- Option A: Rapid Replacement. Kalaqaar will immediately attempt to curate and deploy a replacement artist/vendor of equal or greater tier for your event at no additional cost.
- Option B: Full Coverage Refund. If a suitable replacement cannot be secured or is rejected by the client, a 100% Full Refund (including the platform fee) will be immediately initiated via Cashfree.
Post-Event Dispute Window
Kalaqaar holds the final settlement payout in escrow for 12 to 24 hours after the event concludes. If you experience severe operational failures (e.g., the vendor did not arrive, the stage collapsed, the artist severely breached conduct rules), you must raise a dispute via the Kalaqaar dashboard or support channels within this 24-hour window before funds are released.
Note: Subjective complaints (e.g., "The crowd didn't dance to the DJ") are not valid grounds for an escrow refund if the artist fulfilled their contractual timeline and setup obligations.