Cancellation & Refunds
Events are strictly time-bound. Artists block their dates and Reject other offers for you. Due to this, our refund structure is strictly tiered based on notice period.
Cancellations by Client
Because our verified network commits exclusive dates to your event, partial or full refunds depend exclusively on the notice given prior to the scheduled performance:
The payment is refunded minus processing charges. The platform fee is strictly non-refundable.
Half of the booking value must be paid to compensation the artist for lost work.
No refund is issued. The full payment serves as a cancellation penalty, as it is impossible for the artist to secure alternate work so close to the date.
Cancellations by Artist/Vendor
Our curation team rigorously vets every artist and vendor. While extremely rare, if an artist or vendor must cancel due to a medical emergency or an act of God:
- Option A: Rapid Replacement. Kalaqaar will immediately attempt to curate and deploy a replacement artist/vendor of equal or greater tier for your event at no additional cost.
- Option B: Full Coverage Refund. If a suitable replacement cannot be secured or is rejected by the client, a 100% Full Refund (including the platform fee) will be immediately initiated via Cashfree.
Post-Event Dispute Window
Kalaqaar schedules the final supplier payout after a 12 to 24 hour post-event review window. If you experience severe operational failures (for example, a no-show or material breach), raise a dispute through the dashboard or support channels within the applicable window. This is a contractual payment workflow and not a regulated escrow service.
Note: Subjective complaints (for example, audience preference) are not normally grounds for a refund when the supplier fulfilled the agreed deliverables.